A new 2020 study authored by Stanford University’s Donna Zulman and Abraham Verghese identifies five practices that “enhance physician presence and meaningful connection with patients in the clinical encounter.” The research, published in JAMA, outlines application for the following evidence-based exercises.
• Preparing with intention requires “personalized preparation for the patient” and “taking a moment to pause and focus” before the clinical encounter. These two components are critical to physician presence and will facilitate “a more immediate connection with the patient.”
• Listening intently and completely, specifically avoiding interruptions and using open and receptive body language and positioning, will support “relationship building, trust, and patient satisfaction with treatment.”
• Agreeing on what matters most “is at the core of patient-centered, humanistic care, and when achieved early in the visit, helps set the stage for meaningful encounters.”
• Connecting with the patient’s story requires consideration of the “personal circumstances that influence a patient’s health” which “creates an atmosphere of shared presence.” Furthermore, acknowledging a patient’s efforts and successes in a genuine and positive manner is “associated with positive patient health outcomes.”
• Exploring emotional cues is achieved by reading a patient’s verbal and nonverbal cues, “eliciting patient emotions through questions and reflecting and validating perceptions of a patient’s emotions.” These exercises are “associated with positive patient outcomes, including patient satisfaction, appointment adherence, and learning of conveyed information.”
The authors of this JAMA paper, Zulman and Verghese note that these “simple and tangible practices” can likely “be adopted with minimal training and effort” and, used collectively, can preserve the elements of medicine “that are central to effective patient-centered care and partnership.”
In an interview discussing the research, Verghese further articulates this notion, emphasizing that at the core of medicine is a very intimate human encounter between physician and patient. In a technology-driven era, he says this meaningful interaction must serve to foster a connection between both parties.
The PDF of the full textjama_zulman_2020_sc_190007